PECO has recently added several online tools to help customers receive alerts, report outages and stay informed about the status of their service. Customers can visit peco.com/alerts and choose how they would like to receive information: via text, email or phone. You will need your account information to sign up for this service.
The utility also offers a two-way texting program for outages. By texting “ADDOUTAGE” to MYPECO (697326), customers can enroll in the program, report outages and check the status of their outage. A mobile number must be registered with the PECO account.
PECO has also improved its website for smartphones and added a more informative outage map, peco.com/outagemap, which gives up-to-the-minute information on specific problems and response times.
Customers can still report an outage by calling PECO directly at 1-800-841-4141. Customers should never try to report a natural gas issue online and should always call the company immediately at 1-800-841-4141.